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Auction Buyer

Auction Buyer

Learn all about the process of bidding, buying and paying on our auction platform with answers to our most frequently asked questions.

Bidding

How do I register to bid?

How do I bid on an auction?

How does bidding actually work?

How do reserves work?

Can a reserve be changed mid-auction?

What's a pre bid?

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Auction Timings

When do auctions end?

What is "sniping" and how do you prevent it?

Fees & Payments

Do I need to pay a fee to Car & Classic if I win an auction?

What happens if I win an auction and how does payment work?

What is the “service fee” and what does it cover?

What happens if my service fee isn’t taken?

Can I pay by card or PayPal?

What is pre-authorisation and how does it work?

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Auction Details

Can I find out the reserve of a vehicle?

How do I know if a seller is legitimate?

Can I trust the vehicle description?

How do I find out more about a vehicle?

How do I arrange a viewing?

How do I collect the vehicle?

What is “Make an offer” and how does it work?

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Help

What happens if the vehicle doesn't match the description?

I've won an auction but can I withdraw?

What if something goes wrong?

Where can I find your full terms & conditions?